Privacy policy
Last Updated: July 2026
At Luméra, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.
By using our website, you agree to the practices described in this Privacy Policy.
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1. Information We Collect
When you visit our website or place an order, we may collect the following information:
- Full Name
- Email Address
- Mobile Number
- Shipping & Billing Address
- Payment Information (processed securely through our payment partners)
- Order History
- IP Address
- Device & Browser Information
- Cookies and Website Usage Data
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2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide customer support
- Send order confirmations and shipping updates
- Process returns and refunds
- Improve our products and website
- Prevent fraud and unauthorized transactions
- Respond to your enquiries
- Send promotional emails, offers, and updates (only where permitted by law or with your consent)
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3. Payment Security
All online payments are processed through trusted and secure payment gateways.
Luméra does not store your complete debit card, credit card, UPI PIN, CVV, or banking credentials.
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4. Shipping Partners
To deliver your order, we may share your name, address, phone number, and order details with our trusted logistics partners, such as Shiprocket and the courier companies assigned to deliver your package.
Your information is shared only for order fulfilment and delivery purposes.
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5. Cookies
Our website uses cookies and similar technologies to:
- Improve website performance
- Remember your preferences
- Analyse website traffic
- Provide a better shopping experience
- Support advertising and remarketing through platforms such as Meta and Google
You may disable cookies through your browser settings, although some website features may not function properly.
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6. Third-Party Services
We may use trusted third-party services including payment gateways, shipping providers, analytics platforms, and advertising services.
These providers have their own privacy policies governing how they handle your information.
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7. Data Security
We implement reasonable administrative, technical, and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
While we strive to protect your data, no method of internet transmission or electronic storage is completely secure.
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8. Your Rights
You may contact us to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your personal data (subject to legal and operational requirements)
- Opt out of marketing communications
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9. Children's Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children.
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10. Policy Updates
Luméra may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised "Last Updated" date.
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11. Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:
Luméra
Email: support.lumera2000@gmail.com
WhatsApp: +91 91671 81809
Business Address:
Gauri Excellency
Ambedkar Nagar, Charkop
Kandivali West
Mumbai, Maharashtra – 400067
India
Thank you for trusting Luméra. We are committed to protecting your privacy and providing you with a secure shopping experience.